ReStart Client Privacy Policy
Privacy notice for people requesting services through ReStart
Purpose
This policy describes the client information ReStart collects, how the information is used and disclosed, how messages and payments are handled, applicable retention and security practices, and the choices available to clients.
1 Scope
This Client Privacy Policy explains how ReStart Connect LLC (“ReStart,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects information when a person uses a client account, requests or books services, communicates through ReStart, or makes a payment.
This policy applies to the ReStart mobile application, website, and related client services. It does not control an independent provider’s separate handling of information outside ReStart.
2 Information we collect
Depending on how you use ReStart, we may collect:
- Account information, including name, email address, telephone number, login credentials, age eligibility confirmation, and account settings.
- Profile and service-request information, including location, requested service, preferred schedule, descriptions, photographs, attachments, accessibility information voluntarily provided, and provider selections.
- Communications, including in-app messages, support requests, reports, reviews, and related metadata.
- Transaction information, including booking amount, payment status, refund and dispute information, provider identity, and limited payment identifiers. Stripe processes full card or bank details under its own privacy terms.
- Device and usage information, including IP address, device type, operating system, application version, identifiers, log data, pages or features used, and approximate location derived from IP.
- Safety and moderation information, including blocked users, reports, flagged content, investigation records, and actions taken.
- Consent records, including the document version, date, time, IP address, and application version associated with acceptance.
3 Information we ask you not to submit
Do not send passwords, Social Security numbers, full banking credentials, detailed medical records, or government identification through ordinary messages. If ReStart needs sensitive information for a specific purpose, ReStart will identify an appropriate process.
4 How we use information
We use client information to:
- Create and secure accounts and verify contact information.
- Match clients with providers and support requests, bookings, communications, and payments.
- Send account, security, booking, transactional, and legally required notices.
- Provide customer support and respond to requests.
- Detect, prevent, and investigate fraud, abuse, safety concerns, prohibited conduct, and technical problems.
- Moderate content, enforce agreements, and protect users and the public.
- Maintain records, comply with law, respond to lawful requests, and establish or defend legal claims.
- Analyze and improve platform reliability, accessibility, features, and user experience.
5 How we disclose information
We may disclose client information to:
- Selected or contacted providers when needed to evaluate, schedule, perform, document, or support a requested service.
- Stripe and other payment providers for onboarding, payment processing, fraud prevention, refunds, disputes, compliance, and related services.
- Cloud hosting, communications, analytics, customer-support, security, identity-verification, and professional-service vendors acting for ReStart under appropriate obligations.
- Government authorities, courts, law enforcement, regulators, or other parties when disclosure is legally required or reasonably necessary to protect rights, safety, and security.
- A successor or participant in a merger, financing, reorganization, sale, or transfer involving ReStart, subject to applicable law.
6 Messaging consent and moderation
ReStart stores and transmits messages so clients and providers can coordinate services. ReStart may use automated tools and authorized personnel to review content that users report or systems flag for suspected fraud, spam, threats, exploitation, unlawful activity, or violations of platform rules.
ReStart limits administrative access to personnel and contractors who need information for authorized support, security, moderation, legal, or operational purposes. Access may be logged and reviewed.
7 Location information
ReStart may collect an address or location that you enter for a service request. If you grant device-location permission, ReStart may collect more precise location information to support nearby searches or service coordination. You may manage device permissions in your device settings, although some location-based functions may then be unavailable.
8 Payments
Stripe processes payment credentials and connected-account transactions. ReStart generally receives transaction status, amount, provider, limited payment-method details, refunds, and disputes rather than complete card numbers. Stripe’s privacy policy governs information Stripe handles for its own purposes.
9 Retention and deletion
ReStart retains information only as long as reasonably necessary for the purposes described in this policy, including account operation, service records, tax and accounting obligations, disputes, fraud prevention, safety, legal compliance, and enforcement.
When a client requests deletion, ReStart will delete or deidentify information unless retention is reasonably necessary or legally required. Deleting an account may not delete information held independently by providers, Stripe, or other parties, and may not remove information contained in another user’s transaction records.
10 Security
ReStart uses reasonable administrative, technical, and organizational safeguards designed to protect information. These safeguards include encryption in transit, appropriate encryption at rest, access controls, restricted administrative permissions, credential protection, logging, software updates, and incident-response procedures.
No transmission or storage system is completely secure. Clients should use unique passwords and promptly report suspected unauthorized access.
11 Children and minors
ReStart client accounts and bookings are intended for adults at least 18 years old. ReStart does not knowingly permit children to independently create accounts, hire providers, or make payments. If ReStart learns that a child created an account without appropriate authorization, ReStart may suspend the account and delete information as required by law.
A parent or legal guardian may contact ReStart regarding a minor’s information. ReStart may require reasonable verification before acting on the request.
12 Your choices and rights
Depending on where you live and subject to legal exceptions, you may request access, correction, deletion, or information about ReStart’s handling of your personal information. You may also manage communications and device permissions. ReStart will not unlawfully discriminate against a person for exercising a privacy right.
Submit privacy requests to privacy@restartconnect.com. ReStart may verify your identity and authority before completing a request.
13 Changes and contact
ReStart may update this policy. Material changes will be presented in the app or otherwise communicated as required by law. The effective date and version identify the policy associated with each acceptance record.
ReStart Connect LLC
Privacy: privacy@restartconnect.com
Support: support@restartconnect.com
ReStart Service Provider Privacy Policy
Privacy notice for independent providers offering services through ReStart
Purpose
This policy describes the identity, business, service, payment, communication, and compliance information ReStart collects from providers and explains how ReStart uses, discloses, retains, and protects that information.
1 Scope
This Service Provider Privacy Policy explains how ReStart Connect LLC (“ReStart,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects information when a person or business creates a provider account, lists or performs services, communicates with clients, or receives payments.
This policy applies to the ReStart mobile application, website, provider onboarding, and related platform services. Stripe and other independent services maintain their own privacy notices for information they process.
2 Information we collect
Depending on how Provider uses ReStart, we may collect:
- Identity and contact information, including legal name, business name, address, email, telephone number, date-of-birth or age eligibility information, profile photograph, and account credentials.
- Business and qualification information, including service categories, experience, rates, availability, licenses, permits, certifications, insurance, tax classification, and supporting documents.
- Stripe and payment information, including connected-account identifier, onboarding and verification status, payout status, transaction amounts, refunds, disputes, chargebacks, and limited bank or payment details.
- Service and communications information, including listings, proposals, bookings, locations, client messages, photographs, attachments, reviews, support requests, and completed-work records.
- Device and usage information, including IP address, device type, operating system, application version, identifiers, login activity, and feature usage.
- Safety, compliance, and moderation information, including reports, blocks, complaints, credential reviews, flagged content, investigation records, and account actions.
- Consent records, including agreement and policy versions, acceptance date and time, IP address, and application version.
3 Sensitive information
ReStart may need identity, tax, licensing, insurance, and payment-verification information to operate the provider marketplace. Provider should submit such information only through the designated onboarding or secure-upload process. Provider should not place passwords, Social Security numbers, full banking credentials, or government identification in ordinary client messages.
4 How we use information
We use provider information to:
- Create, verify, secure, and administer provider accounts.
- Display provider profiles and services to prospective clients.
- Support searches, proposals, bookings, communications, service records, and payments.
- Confirm or monitor identity, licensing, insurance, qualifications, and payment eligibility where applicable.
- Provide support and send account, booking, payment, security, and legal notices.
- Detect, prevent, and investigate fraud, unsafe conduct, abuse, prohibited services, payment risks, and technical incidents.
- Moderate content, enforce agreements, protect users, and respond to complaints.
- Comply with tax, accounting, legal, regulatory, recordkeeping, and reporting requirements.
- Analyze and improve the platform’s reliability, accessibility, features, and user experience.
5 Profile information visible to clients
ReStart may display Provider’s business name, profile name, photograph, service categories, qualifications, general service area, rates, availability, reviews, completed-job information, and verification indicators. ReStart does not publicly display providers’ full government identification, tax numbers, banking credentials, or complete dates of birth.
6 How we disclose information
We may disclose provider information to:
- Current and prospective clients as needed to evaluate, request, schedule, receive, document, review, or resolve issues regarding services.
- Stripe and other payment or identity providers for onboarding, verification, processing, payouts, fraud prevention, refunds, disputes, compliance, and tax reporting.
- Cloud hosting, communications, analytics, customer-support, security, credential-verification, background-check, and professional-service vendors acting for ReStart under appropriate obligations.
- Licensing authorities, insurers, regulators, law enforcement, courts, government bodies, or other parties when legally required or reasonably necessary to verify credentials, investigate misconduct, or protect rights and safety.
- A successor or participant in a merger, financing, reorganization, sale, or transfer involving ReStart, subject to applicable law.
7 Messages monitoring and moderation
ReStart stores and transmits provider-client messages to support services and transaction records. ReStart may use automated tools and authorized personnel to review content reported by users or flagged for suspected fraud, spam, threats, exploitation, unlawful activity, or platform violations.
ReStart restricts administrative access to personnel and contractors who need information for authorized support, security, moderation, legal, compliance, or operational work. Access may be logged and reviewed.
8 Location information
Provider may enter business, service-area, and job-location information. If Provider grants device-location permission, ReStart may collect more precise location to support matching, navigation, arrival, safety, or service records. Provider may manage device permissions in your device settings, although some functions may then be unavailable.
9 Payments tax and compliance records
Stripe generally collects full bank and payment credentials. ReStart may receive connected-account status, limited payment identifiers, transaction data, refunds, disputes, payout information, and tax-related status. ReStart may retain records needed for payment reconciliation, tax reporting, legal compliance, fraud prevention, and disputes.
10 Retention and deletion
ReStart retains provider information only as long as reasonably necessary for account operation, service records, credential history, taxes, accounting, payments, disputes, warranties, fraud prevention, safety investigations, legal compliance, and enforcement.
A deletion request may not require ReStart to delete information needed for completed transactions, licensing or safety history, tax reporting, legal claims, fraud prevention, or another user’s records. ReStart may delete or deidentify information when retention is no longer reasonably necessary.
11 Security
ReStart uses reasonable administrative, technical, and organizational safeguards designed to protect provider information. Measures include encryption in transit, appropriate encryption at rest, role-based access, restricted administrator permissions, credential protection, logging, software updates, backups, and incident-response procedures.
No system is completely secure. Provider must protect account credentials and promptly report suspected unauthorized access, lost devices, compromised client information, or security incidents.
12 Provider obligations for client information
Provider may use client information only to evaluate, schedule, perform, document, and support an authorized service or as otherwise permitted by law. Provider may not sell client information, use it for unrelated marketing, disclose it without authorization, or retain it longer than reasonably necessary. Provider is responsible for protecting client information in Provider’s possession.
13 Your choices and rights
Depending on where Provider lives and subject to legal exceptions, Provider may request access, correction, deletion, or information about ReStart’s handling of personal information. Provider may update many profile fields in the application and manage communications and device permissions.
Submit privacy requests to privacy@restartconnect.com. ReStart may verify identity, business authority, and request authenticity before acting.
14 Changes and contact
ReStart may update this policy. Material changes will be presented in the app or otherwise communicated as required by law. The effective date and version identify the policy associated with each acceptance record.
ReStart Connect LLC
Privacy: privacy@restartconnect.com
Support: support@restartconnect.com
